Originally posted in November 2010, the first version generated over 12,000 views and a lot of nasty comments by water dealers who were distributors for the "water treatment" product in the video. br br In a spirit of fairness, I have reposted this video with a new introduction that gives more specifics about the original storyline including a story about a customer who had a POSITIVE experience with an alternative product - and because I am no longer associated with the manufacturer or LOWE'S, I cut the original ending telling you how to purchase a water softener from LOWE'S...shop around!!! br br The krystalpureguy is not associated with the manufacturer, AMERIFLOW WATER SYSTEMS, or the retailer, LOWE'S, in any way other than the fact that I used to work for both of them and know them both well, and I am not responsible for their products or the level of customer service they provide. This site is maintained as a CUSTOMER SERVICE TOOL to attempt to answer your questions when you can't get help from the manufacturer or the retailer. If you have specific questions, email them to krystalpureguy@gmail.com and I'll try to steer you in the right direction.