Content: br br • A user forgot his pre-boot passwords for the McAfee ePO Drive Encryption. br • The user can unlock his PC using Hitachi ID Password Manager. br • Access to Password Manager is via the Hitachi ID Mobile Access app on the user's smart phone. br br Key concepts: br br • Unlocking encrypted filesystems. br • Strong authentication prior to unlock. br • Access to self-service using a smart phone, as the PC is locked.