http:www.callshaper.comsuperior-lead-management br br Grade your Agents as you listen to their calls and run reporting for historical views! br Some companies offer this feature (if they offer it at all) as a separate add-on to the system (and invoice). We believe improvements and features like this only make our product BETTER. br br CallShaper, LLC br 5009 Honeygo Center Dr Ste 205 Perry Hall, MD 21128 br 1-888-276-1370 br info@callshaper.