br br The CallShaper IVR setup on the predictive dialing platform is a breeze with drag and drop. Visualization of the paths calls make when a criterion is met, where it goes and how it is handled, takes what can be a complicated process and turns it into a remedial exercise. br br CallShaper, LLC br 5009 Honeygo Center Dr Ste 205 Perry Hall, MD 21128 br 1-888-276-1370 br info@callshaper.