We offer unlocking and repair services!\rbrVisit our website: \rbr\rbrThis is a video on how to perform both methods of fory reset on a ZTE Obsidian Z820. Soft reset and hard reset\rbr\rbrAll models - Z820, Metro PCS, T-Mobile\rbr\rbrDisclaimer - A fory data reset both hard or soft will erase all of your personal information on your device and return it to its out of the box state. You are doing this fory data wipereset on your device at your own risk. We are not responsible for any problems or technical difficulties caused from trying these techniques.