You can also try dr.fone - Android Lock Screen Removal to bypass pattern, PIN, password & fingerprints for Android devices with NO DATA LOSS: \rbr- - -\rbr1.Power off your phone\rbr2.Press together home button + power button\rbr3.Browse with volume buttons and select wipe datafory reset with home button\rbr4.Select yes and press home button\rbr5.Select reboot after format is complete\rbr6.Wait until the phone restarts.