The new edition of this bestselling reference offers a step-by-step approach to applying Lean initiatives to the administrative and office environment. It is an ideal resource for leaders looking to improve their production support activities within their order-to-cash value stream. This updated edition will help readers apply value stream mapping to non-production areas, identifying office wastes, establishing performance metrics, speeding up administrative workflow, and improving office efficiency. New content has been added to broaden its appeal to service organizations.