The third in a series of Mentoring Matters tutorials: Focusing on the behaviours and skills of an effective mentor. QUICKLINKS: br 00:00​ Introduction br 00:36​ Your Approach br 03:08​ Coach or Mentor? br 05:34​ Manager or Mentor? br 09:35​ Questioning Skills br 10:45​ Building Trust br 15:30​ Practice Not Knowing br 17:16​ FAQ br This initiative has been designed to help you develop and retain your key staff; share organisational values; encourage the adoption of a learning culture; improve communication and morale; plus reinforce the practice of continuous improvement.