Mentoring Matters with Chris Watson from Endor Learn & Develop: Part 3: The behaviours and skills of an effective mentor. QUICKLINKS: 00:00 Introduction 00:36 Your Approach 03:08 Coach or Mentor? 05:34 Manager or Mentor? 07:35 Questioning Skills 10:45 Building Trust 15:30 Practice Not Knowing 17:16 FAQ br This initiative has been designed to help you develop and retain your key staff; share organisational values; encourage the adoption of a learning culture; improve communication and morale; plus reinforce the practice of continuous improvement.