Customer is always RIGHT and Customer complaints should never be taken lightly.br br In customer Service we need to transcend WOW factors to transition from Customer Service to Customer Experiencebr br All those who work in this industry would comprehend that CST scores are really important to determine the efficacy of the service delivered. br br This video would shed light on L.A.S.T model to handle customer Complaints.br br Follow me on instagram- br LinkedIn Profile: br Please Like, Share and Subscribe my channel if you like the video.