As technology gives rise to new competition and ever higher customer expectations, insurers need to find new ways to engage customers and build trust if they are to stay relevant in a fast-changing world.br br Sivakumar Kunjithapatham, Chief Technology Officer, Gradatim IT Ventures (India) Pvt. Ltd.br Tarun Mathur, Head of Strategy and Innovation, Edelweiss General Insurance br Dr (Ms.