What’s the F-bomb of customer service?br br It’s being "FINE" – where:br br 🔹 F = Fake smilebr 🔹 I = Insincere interactionsbr 🔹 N = Never coming backbr 🔹 E = Emotionless servicebr br Here’s the problem: 27 of customers who rate service as "fine" won’t return.br br In this episode of The Mason Duchatschek Show, Shep Hyken, NYT & WSJ best-selling author and customer service expert, explains why "fine" isn’t good enough—and what companies must do to turn satisfied customers into loyal ones.br br If you want repeat customers, stronger retention, and next-level service strategies, this is the conversation for you.br br Key Takeawaysbr br ✅ "Fine" service doesn’t build loyalty. It leaves customers indifferent and unlikely to return.br ✅ Customer service must be memorable. If it’s not remarkable, it’s forgettable.br ✅ An emotional connection keeps customers coming back. Transactional service won’t cut it.br ✅ Businesses that deliver genuine, personalized interactions thrive. Automation should enhance—not replace—human connections.br ✅ Great service is proactive. Don’t wait for customers to complain—prevent issues before they arise.br br Listen to the Full Conversationbr br 🎙 Podcast Episode:br 👉 br 📺 Full Video on YouTube:br 👉 br Learn More with Workforce Alchemybr br If you're looking for proven strategies, tools, and secrets to improve customer experience, leadership, and business success, take the Workforce Alchemy Challenge for free.br br 👉 Apply here: br About This Channelbr br Subscribe now & discover the world of Workforce Alchemy. Visit our website & take the challenge! Mason Duchatschek is an Amazon.com #1 bestselling author of numerous books, and his ideas have been featured in Selling Power, Entrepreneur, and the New York Times.br br There is a way to make every employee more valuable. People shouldn't dread coming to work. Companies shouldn't lose great employees or settle for good when great is possible.br br If you want to hire the best and avoid the rest, subscribe. If you want to solve problems before they occur, subscribe. If you want to get better work accomplished faster without adding staff, subscribe and be sure to share helpful ideas with others.