Callation is a cloud-based call reporting and analytics platform that offers in-depth visibility into your phone system. Built for businesses using Mitel, it helps optimise communications, improve customer service, and support data-driven decisions.br Live Call Monitoring: Track current call activity across teams and departments.br br br Detailed Reporting: Access extension, group, and call accounting reports.br br br Scheduled Reports: Automatically send reports in PDF, CSV, or XLSX formats.br br br Interactive Dashboards: Visualise performance metrics with easy-to-use widgets.br br br Alerts & Notifications: Be informed about missed calls, long conversations, or line usage limits.br br br Full Call Journey View: Understand each call’s path, from start to finish.br br br Secure User Access: Assign role-based access by site, department, or job function.br br br Fully Cloud Hosted: No on-site hardware needed; includes five years of data storage.br br br Mitel Certified: Seamless integration with Mitel MiVoice Business systems.br br br Ongoing Support: Friendly, expert help available when you need it.