In a private coaching session with Jane (names have been changed to protect privacy), we were talking about how bad she felt that one of her clients was experiencing financial difficulty. She was experiencing real angst and turmoil because she knew of the client’s financial hardship and felt guilty about charging them for her services. At one point in the conversation, she said to me “I’m going to call them when we’re through with our session and tell them I am giving them a refund!” Distributed by Tubemogul.