"Karen Leal, TaxMasters Customer Service Director, explains what she likes most about her job. Tax Masters offers our employees a great work environment with the opportunity to help people in the midst of a tax crisis. TaxMasters is a tax resolution (tax representation) firm that helps people solve their IRS tax problems. Some of our current employees are former IRS agents, former IRS Revenue Officers, attorneys, tax preparers, financial analysts, sales consultants, and customer service representatives.