WE HAVE MORE FEATURES!!! GOSSELIN LAW, LISA SMITH, COO (BOSTON) - Part V The customer service is outstanding. I have complete control of all phones at all times. As chief operating officer, having control of your systems and telecommunications is of the utmost importance. We have more features and we have better management of those features. And I just can't say enough of the service. I very rarely have to call. The knowledge base online is so user-friendly.br br SERVICES HAVE BEEN VERY HELPFUL!! GOSSELIN LAW, LISA SMITH, COO (BOSTON) - Part I Our Cbeyond services have been very helpful, especially in the area of our elder law where we offer a 24 hour service to elders. We also have virtual receptionist. It has been very helpful. It's a great feature. It's very flexible.