WE HAVE NOT BEEN DOWN ONCE!!!! We feel very confident that Cbeyond will always be up and keep our service running. The proof is in the pudding so far in 2 years we have not been down once as a result of anything in Cbeyond's control. Knock on wood.br br VERY PLEASANT STAFF!! very pleasant staff. Great followup and support. I have recommended Cbeyond services to our other schools and a few friends in business.br br MY SALES REP DID EVERYTHING HE PROMISED!! Francis (my sales rep) did everything he promised and then some. The install team was more than accommodating and helpful for someone like me that does not have a lot of computertech experience. So far the support has been outstanding.