If you've ever had a difficult conversation you'll know how easy it is to get into an argument about who said what to who and find fault after fault with each other. This is what I call the blame game.br br This is a dangerous game to play, in this video I'll explain why and how to avoid it. You'll also learn how to reduce the emotional temperature of your conversation, make it easier for you to solve the problems created and increase your credibility in the process.