br br Unlocking a user who forgot his McAfeeSafeboot boot password br br Content: br - User forgot the password he must type to unlock his encrypted hard disk. br - User calls the help desk and is routed to the HiTPM server. br - User identifies and authenticates himself over the telephone. br - User acts as an intermediary between CheckPoint boot software and HiTPM, passing codes in both directions. br - User receives and keys in an unlock code, enabling him to boot his OS. br br Key concepts: br - Access to key recovery for users with encrypted hard disk. br - Self-service process eliminates help desk calls and offers 24x7 service.