This Video gives a brief description about adding Groups.
About My tickets and Company tickets
About Permisions in OTRS
About Shift Manager Portal
Add Customer User
Adding Agent
Adding Groups
Adding Signature
Adding Site Engineer
Assigning Employee Permissions
Assigning Permissions for ShiftManager
Assigning permissions to Support Agents
Auto Response
Closeing ticket from Customer Portal
Creating Customer company
Creating New Ticket from Customer Portal
Creating Salutation
Creating Service's and mapping services
Creating SLA's
Creating Ticket in Employee Portal
Giving Permissions for Operational Mange
Bangladesh
China
India
United Kingdom